Technical Support

SevenStar Technologies provides technical support primarily through email. When emailing us, please make sure that you include the following information:

Full Name
Company Name
Product Name
Product Serial Number (see the Help About dialog box)
Exact Product Version Number (see the Help About dialog box)
One paragraph brief description of the problem
Problem details
Return e-mail address
Return phone number with area-code (in case it is needed)

Please email this information to us at support@SevenStarTech.com.

Quickly E-Mailing Us

To save some time, you can use the "E-mail Tech Support" menu item (under the Help menu) that is provided with all of our software products. This menu item will create a new mail message using the default email program that is associated with your browser. This new mail message will be filled in with the product name, version, and serial number, allowing you to fill in the rest.

Technical Support Response Time

As long as you email during normal working hours, we will generally respond the same day, usually within one hour. Questions posted on weekends may have to wait until Monday, although we may respond to these the same day.

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SevenStar Technologies, Object Briefcase, StarPrint, IntelliPaste, and "Power Tools For Power Programming" are all trademarks of SevenStar Technologies in the United States.